Information for Tenants

>> Frequently asked questions...    >> Useful links for tenants

At The Letting Agent we are committed to providing our tenants with a friendly and professional service.

Moving is a busy and exciting time and we're here to make sure that your move goes as smoothly as possible. We are genuinely enthusiastic about Manchester City and will work with you to ensure that you find the perfect new home.

We have an excellent selection of properties, from studios to penthouses and can advise you on locations, amenities and transport links ensuring that you find a property that meets your specific requirements and allows you to benefit from everything the City has to offer. Unlike other agents, at The Letting Agent you are assigned your own personal negotiator, who will work with you throughout the entire renting process.

Your assigned negotiator will be available for you to contact throughout the letting process and will conduct viewings and arrange move in dates to suit you. We understand that you may have many questions at the initial stages of looking for a property so we have answered some of the most frequently asked questions below. If there is a question that we have not addressed or if you would like some further information on any aspect of renting with us please do not hesitate to contact us. We look forward to hearing from you.

Frequently Asked Questions

Listed below are some of the Frequently Asked Questions we find tenants normally ask us. If you require further advice on any of the issues or an answer to something we have not addressed please do not hesitate to contact us.

>> How do I find a property?

>> What do I have to pay?

>> Will I be required to supply references?

>> What is a guarantor?

>> Explain what a Tenancy Agreement is?

>> How soon can I expect to move in?

>> What am I responsible for paying for at the property?

>> Do I need to insure my belongings?

>> Will the property be inspected during my tenancy?

>> What happens when the tenancy is coming to an end?

>> What happens to my deposit?


How do I find a property?

Simply contact us by phone or e-mail, and give us your details. We will register you as an applicant and then do our best to match you up with a suitable property. You will be assigned a personal negotiator who will search our database and conduct viewings with you until we find your perfect property. We understand that most of our tenants lead very busy lives, and because of this your negotiator will be available for viewings at times to suit you, including in the evenings and at weekends. ^^Back to questions.

What do I have to pay?

Pre Tenancy

Holding Deposit (Per tenancy) - One weeks´ rent
Security deposit annual rent under £50,000 per year - Five weeks rent
Security deposit annual rent over £50,000 per year - Six weeks rent

During Tenancy

Unpaid Rent - Interest charged at 3% above Bank of England base rate
Lost Keys or other Security Devices - Tenants are liable for the actual cost of replacing any lost keys or other security devices. If extra costs are incurred, there will be an additional £15p/hour.
Change of Occupant (Tenant's request) - £50 per replacement or additional Tenant/s or any reasonable cost incurred if higher.
Early Termination (Tenant's request) - Tenants liable for the Landlord´s cost to re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Cleaning Charges - Check out cleans from £20 per hour carpet and upholstery cleaning from £25 and appliance/oven cleaning from £20

We are a member of UKLA (UK Association of Letting Agents) and CPM (Client Money Protection)
We are registered with the ICO (Information Commissioners Office)
We are a member of the PRS (Property Redress Scheme) membership number PRS001204

^^Back to questions.

Will I be required to supply references?

You will be required to fill out an application form sent to you online by an accredited credit referencing agency. We use an agency in order to ensure your confidentiality under the Data Protection Act. The credit referencing agency will check your credentials and in turn send a report to us either approving or declining your application. It is usual that they will ask you to provide details of the following;

  • Bank account
  • Employer (or accountant details if self employed)
  • Contact details of previous landlord

In situations where the applicant cannot supply these details or is declined after they have been credit checked a Guarantor may be required to guarantee the Tenancy on the Tenant’s behalf. Should you suspect that you may be declined (possibly if you are a student or only work part time) it would speed up the process if you provided a Guarantor when you first filled out the application. ^^Back to questions.

What is a guarantor?

A Guarantor is a person who commits to “guaranteeing” that a Tenant meets his obligations under the Tenancy Agreement. The Guarantor will be referenced in the same way that a Tenant would be and also must sign the Lease Agreement. On signing the Lease a Guarantor is accepting that he will be held responsible for the duties and obligations of the Tenant during the course of the Tenancy. If the Tenant defaults in any way, such as failing to pay the rent or causing damage to the property, the guarantor will be expected to pay for the shortfall. It is important to let your Guarantor know that they will be signing a legally binding document and we advise that they take legal advice if they are unsure of their obligations under the Tenancy. ^^Back to questions.

Explain what a Tenancy Agreement is?

A Tenancy Agreement is the legally binding contract between the Tenant and the Landlord that is signed by both parties at the commencement of the tenancy. This Agreement reflects the type of tenancy that we usually deal with, which is called an Assured Short-hold Tenancy (or AST for short). This contract sets out the particulars of the tenancy, namely the address of the property, the rental and deposit amounts, the duration of the tenancy (usually 6 or 12 months) and both the Tenant’s and the Landlord’s rights and obligations during the tenancy. Once you sign the agreement you are legally obliged to continue the tenancy for the duration of the Lease. Renewals are usually negotiated during the course of the tenancy. We advise that you take time reading through the Lease and either take legal advice or contact us if you are unsure about any aspect of the Agreement.^^Back to questions.

How soon can I expect to move in?

It will depend on two factors, when the property is ready and how quickly your referencing report comes back to us. We will work with the Landlord to ensure that the property is clean and any maintenance work needed to be done is carried out prior to the tenancy commencing. It is your responsibility to ensure that details of your referees are accurate and the online application is filled out as quickly as possible after you decide to take the tenancy. The whole process usually takes between three and five working days. ^^Back to questions.

What am I responsible for paying for at the property?

You are responsible for paying the rent and utility bills at the property for the duration of your occupation. This usually means that you pay the council tax, electricity & gas, water, telephone, sky, TV and internet. At the commencement of the tenancy we will require that you sign a standing order to pay the rent monthly. ^^Back to questions.

Do I need to insure my belongings?

Yes. The landlord is responsible for making sure that the buildings and contents are insured but this does not include your own personal belongings. You should therefore consider whether you wish to purchase your own insurance policy for your own possessions. ^^Back to questions.

Will the property be inspected during my tenancy?

Yes. The Landlord may either choose to inspect the property himself during the course of the tenancy or he may instruct his Agent to do so. There will be a clause in the Lease Agreement that refers to inspections. Inspections are usually bi-monthly and you will be contacted to arrange access. Inspections are a good opportunity for you to meet with your Landlord or his representative in order to discuss how the tenancy is progressing and also to highlight any maintenance or other issues that you may be concerned about. ^^Back to questions.

What happens when the tenancy is coming to an end?

When the tenancy is coming to an end you have two options, either to negotiate with the landlord to renew the Lease or to vacate the property. Should you wish to renew the Lease it is best to contact the Landlord or the Landlord’s Agent at least two months prior to your original move out date. This will ensure that the Landlord does not start to re-market the property for another Tenant to take over from you, and will allow time for a fresh Lease Agreement to be negotiated, drawn up and signed by both parties. ^^Back to questions.

What happens to my deposit?

If you are vacating the property the deposit will be held until the property is returned to the Landlord in the same condition (excepting fair wear and tear) as it was when the tenancy commenced and all financial obligations on the property have been met. If the property needs cleaning or maintenance (excepting fair wear and tear) in order to bring it up to re-letting standard these monies will be deducted from your deposit. Please note that this includes the laundering of all linen items supplied to you for the tenancy. Some of our tenants find that instructing a professional cleaner at the end of the tenancy works best for them.

When you return the keys to us the property will be checked against the original inventory to determine if there should be any deductions for missing items, damage or cleaning.

We will work with the landlord to ensure that your deposit is refunded to you as quickly as possible. You may not offset your deposit against any rental payments due or transfer it from one property to another.

Should you wish to stay on at the property the deposit is in effect “rolled over” onto each subsequent new Lease until the Tenancy is concluded. In line with the new regulations under the Housing 2004 Act your security deposit will be protected by a government approved body. The Letting Agent is a member of the Deposit Protection Service and will arrange for your deposit to be transferred to this scheme within 30 days of the commencement of your tenancy. For further information on this scheme please log on to or contact us directly. ^^Back to questions.

Useful links for Manchester tenants:





Contact Us

The Letting Agent
111 Piccadilly
Ducie Street
M1 2HY

t: 0161 834 0801